Refund policy
Return and refund policy
Last updated: October 24, 2026
30-day guarantee
You have 30 days from the date your order is delivered to ask for a return or a refund. Email us at support@clarahauls.com with your order number and we will take care of it.
Damaged or defective items
If your item arrives damaged or does not work, email us at support@clarahauls.com with photos of the problem. We will send you a free replacement or give you a full refund, whichever you prefer.
If you change your mind
The item must be unused and in its original packaging. You can choose one of two options:
- Keep the item and get an instant 50% partial refund. This way you do not pay for return shipping.
- Return the item for a full refund. Return shipping costs are paid by the customer.
Please email us before you send anything back. We will tell you how and where to send it. Returns sent without contacting us first may not be accepted.
Cancellations
You can cancel an order within 12 hours of placing it, before it goes to our warehouse for processing. Email us at support@clarahauls.com with your order number as soon as you can. After that time we cannot cancel the order, but you can still use the 30-day guarantee above.
How refunds are paid
Refunds go back to your original payment method. Once we approve your refund, it usually takes a few business days to show up, depending on your bank or card company.
Contact
Questions? Email us at support@clarahauls.com.